Phone:
Hello... I am Susan C. McLeod
With over 20 years of experience in the technology sector, I am passionate about inspiring and empowering teams to deliver exceptional customer experiences that drive revenue growth and foster long-term customer loyalty
EXPERIENCE
Envira Global Ltd. Sept 2024 to Date
Executive Advisor, Consultant
Customer Experience
Leading the development and execution of customer-centric strategies and scalable service delivery models, supporting the company’s growth from seed to maturity. Supporting the team with a strong cadence of account planning and sales forecasting. Developing innovative methodologies and tools that align with Envira Global’s sustainability and energy solutions, while strengthening the partner ecosystem.
Hitachi Vantara 2017 - 2024
Global SVP, Customer Success
Customer Success, Services and Support
Global Senior Vice President of Customer Success and Support and member of the Executive Committee at Hitachi Vantara, a $4B+ global leader in data infrastructure, digital, and IoT products, services, and solutions. Led Global Customer Success with oversight of a ~$1B P&L, managing a global team of ~1,000 employees. Focused on driving customer excellence, profitability, and strategic growth. Spearheaded a transformative digital strategy from 2019 to 2024, generating significant operational efficiencies and cost savings. Simultaneously, led the organization’s preparation for the integration of Generative AI, aligning IT strategy to capitalize on emerging technologies. This transformation not only delivered substantial cost savings but also positioned the company for long-term innovation in a rapidly evolving landscape.
Hitachi Data Systems 2008 - 2017
Professional Services Sales and Delivery
Senior Director of Professional Services
Directed global professional services teams, consistently surpassing revenue targets, including driving a 34% increase in services revenue between FY13 and FY14. Through strategic leadership and innovative initiatives, contributed $40M in revenue, solidifying the company's position as a leader in the high-tech and financial sectors. By building and nurturing long-term partnerships with key enterprise clients, I significantly boosted recurring revenue and renewal rates, ensuring sustained growth and enhanced customer satisfaction
EDUCATION
Executive MBA 2025- 2026
Candidate for MBA, UNC-Chapel Hill Kenan-Flagler
UNC KENAN-FLAGLER BUSINESS SCHOOL
Accepted into UNC Chapel Hill, Kenan-Flagler for 2025-2026 MBA program. Selected as a Forté Fellowship for leadership excellence and diversity advocacy.
Professional Development 2012 and 2013
Tuck School of Business and IMD
Leadership Development
Executive & Strategic Impact, Tuck School of Business, 2012/High-Performance Leadership, IMD, 2013
Undergraduate Degree
Undergraduate Degree
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Earned undergraduate degree from the University of North Carolina at Wilmington, specializing in Industrial Psychology
SKILLS
Leadership - Advanced
P&L Management- Advanced
Mentoring - Advanced
Operational Efficiency- Advanced
Emotional IQ- Advanced
Innovation and Technology - Nerd
Motivation
PERSONAL PHILOSOPHY
I believe in empowering individuals and teams to achieve their fullest potential by fostering an environment of trust, transparency, and collaboration. Leadership is not only about driving innovation and results but also about inspiring others to embrace change and grow together. With over 20 years in the technology sector, I am committed to using my technical expertise and emotional intelligence to build strong, resilient teams that deliver exceptional customer experiences, drive business growth, and create lasting impact. Sustainability and long-term value, both for organizations and communities, are at the core of my professional and personal endeavors.
TECHNOLOGY AND INNOVATION
With the rapid pace of innovation and emerging technologies like Generative AI, enterprises must adapt swiftly or risk being left behind. This paradigm shift demands not only strong technical leadership but also a high degree of emotional intelligence to foster trust and transparency, ensuring teams are aligned and motivated to embrace change